How are your funds held at Ace Markets?

In today's increasingly open global financial markets, more and more investors from Thailand, Vietnam, Indonesia, Malaysia, and the Philippines are participating in global asset trading, including forex, precious metals, indices, and cryptocurrencies, through online platforms. However, along with these opportunities come deep concerns about platform security. Especially given the frequent news reports of unregulated platforms collapsing in recent years, "Where am I keeping my money?" has become the most crucial question for many users before opening an account.

At Ace Markets, we understand that this concern is not unfounded, but rather the first step in rational investing. Therefore, instead of attracting users with promises of "high returns" or "zero risk," we choose to be transparent about how your funds are managed, who oversees them, and how they are protected in extreme circumstances.

Established in accordance with the law and operated in compliance with regulations

Ace Markets is the trade name of Ace Markets Limited. The company is duly registered under the laws of its respective jurisdictions and follows applicable financial conduct standards in the scope of its business operations. We adopt internationally recognized standards for the protection of client assets and consider compliance a cornerstone of our long-term operations.

We understand that many users in the Southeast Asian market have concerns about concepts such as "registration number" and "regulatory status." Therefore, we disclose our company registration information and regularly update our compliance policies to ensure transparency and verifiability. This is not merely to meet formality requirements, but to let you know that behind us is a real, traceable, and responsible company.

Customer funds are strictly kept in a segregated manner.

This is the core principle of Ace Markets' security system: all client funds are completely separated from the company's own funds.

When you deposit funds into Ace Markets, the funds do not go into the company's operating account, but are transferred directly to a segregated client trust account opened by a partner bank. This account is used solely to hold client collective assets, and its legal ownership clearly belongs to the clients, not Ace Markets Limited.

This means:

Even if the company ceases operations for any reason, customers' funds will not be used to repay the company's debts; the company cannot use customers' funds for proprietary trading, to pay marketing expenses, or to cover losses; in liquidation or bankruptcy proceedings, customers have priority in receiving their funds.

This mechanism is not unique to Ace Markets, but rather a standard practice adopted by most mainstream regulated brokers worldwide. Although we are not licensed in all regions, we proactively implement the same or even more prudent fund management measures because we believe that security should not be a "privilege reserved for licensed individuals," but rather a fundamental responsibility of all trading platforms.

Dual protection of third-party audit and internal risk control

To ensure the continued effectiveness of the fund segregation mechanism, Ace Markets has established a dual verification system:

First, we regularly engage independent third-party accounting firms to audit the escrow of client funds. The audit scope includes bank statement reconciliation, platform balance matching, and verification of the integrity of segregated accounts. While the full audit report is not publicly available, key findings can be used to respond to regulatory inquiries or address significant user concerns.

Secondly, our internal risk control team executes a daily fund reconciliation process. The system automatically compares the total customer balance recorded on the platform with the actual amount in the bank's escrow account. Any discrepancy will trigger an alarm and suspend related operations until the cause is identified. This process has been running for many years with a record of zero major errors.

In addition, customers can view their complete deposit, withdrawal, and transaction history at any time through their personal account backend. Every fund change is timestamped, has a reference number, and a status description to ensure traceability and verifiability.

Technical security as a supplementary line of defense

While the fundamental security of funds lies in the escrow mechanism, technological safeguards are equally crucial. The Ace Markets platform employs bank-grade SSL encryption to ensure data is not intercepted or tampered with during transmission. The login process supports two-factor authentication (2FA) to prevent account theft. Simultaneously, the system monitors abnormal login activity (such as logins from different IP addresses or frequent activity) and requires identity verification when necessary.

It is important to emphasize that these technical measures are supplementary to, not replacements of, the fund segregation mechanism. No matter how strong the firewall, it cannot cover the risk of underlying fund commingling. For this reason, we always place "isolated storage" at the forefront of our security system.

Special Notes for Southeast Asian Users

We have noticed that some Southeast Asian users have encountered problems such as difficulty in withdrawing funds, loss of contact with customer service, and even disappearance of funds due to using unlicensed platforms. These problems often stem from a fundamental flaw: the platform mixes customer funds with its own funds, forming a Ponzi scheme.

Ace Markets strongly opposes this model. We do not offer "guaranteed returns" or promise "get rich quick." Instead, we acknowledge that CFD and cryptocurrency trading carries high risk and can result in the loss of all principal. However, we also insist that as long as you trade with Ace Markets, your funds remain segregated and protected by our processes and partner banks.

Conclusion: Trust stems from transparency, and security begins with details.

In industries with information asymmetry, the most easily overlooked are often the basic facts. Ace Markets doesn't pursue flashy advertising; instead, it aims to earn your trust through clear mechanisms, verifiable practices, and consistent long-term behavior.

Your funds are safe, not just a slogan, but a system that operates every day. We welcome your questions, doubts, and even comparisons. Because true security withstands scrutiny.